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Listening Skills
Listening Skills
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1/6
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A. Hearing sounds in the environment
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B. Paying attention and fully understanding the speaker
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C. Interrupting the speaker to share your own thoughts
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2/6
Which of the following is an active listening technique?
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A. Checking emails while someone is speaking
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B. Maintaining eye contact and nodding to show attentiveness
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C. Asking unrelated questions to divert the conversation
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3/6
When should you paraphrase a speaker's words?
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A. Never, as it may offend the speaker
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B. When you want to clarify your own understanding
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C. Only if the speaker explicitly asks you to
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4/6
Which of the following is an example of a probing question?
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A. Would you like to buy this product?
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B. Can you give me more details about your preferences?
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C. Do you have any other questions?
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D. Are you satisfied with our customer service?
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5/6
How can summarizing a conversation help in active listening?
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A. It allows the listener to take control of the conversation
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B. It shows the speaker that their words have been heard and understood
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C. It helps the listener remember important points discussed
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D. It signals the end of the conversation and allows the listener to leave
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6/6
Which of the following statements is true about listening skills in sales?
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A. Listening skills are not important in sales
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B. Salespeople should focus only on speaking and persuading
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C. Active listening helps in building rapport and understanding customer needs
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D. Salespeople should never ask questions to the customers
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