Home and Commercial Services Providers Thrive On Credibility
There’s nothing more valuable to a home or commercial services company than building trustworthy, long-lasting relationships with their customers. After all, going into customers’ homes, commercial buildings, and private property requires a level of trust that your sales representatives have to work very hard to earn.
The reality is, without the proper training and onboarding processes in place, the likelihood of hiring the right people, making a successful long-term hire who achieves quota, and retaining that employee are lower than most would like — leading to high turnover, high recruitment costs, and missed profit goals.
That’s where we come in. Sales is challenging. Acknowledge it. Own it. Get help.
Sales Hiring Challenges
Hiring for trade skills, not sales competence as part of their hiring process
Dealing with a small qualified candidate pool that is constantly shrinking
Competing in a hyper-competitive market for attracting and hiring top talent
Sales Training Challenges
Tasking technicians with selling even though they have no previous experience or interest in sales
Managing a team that is resistant to sales training because of their preference for mechanically oriented tasks over sales related ones
Selling is not their #1 priority, doing the service is
Finding subject matter experts that can help drive home the sales message
Sales Leadership Challenges
Promoting candidates from within that typically have have mechanical aptitude when they really need to have leadership aptitude
Allocating insufficient amounts of time for Sales Leadership like coaching, motivating and holding their team accountable
Talking too much instead of listening and asking questions to prospects, resulting in lost opportunities for development and new deals
With Topaz, our clients can make hiring decisions with confidence that their new employees will be trained to lead, communicate, and close deals with sustained long-term success. We equip companies with the skills to hire better, and coach and develop the sales skills needed to succeed.
Across the board, our clients are extremely satisfied with their results. Their sales and profit figures are increasing, they’re hiring better as they create cultures of curiosity and accountability.
